Warranty information

Standard Warranty Conditions

The trolley and charger are covered by a 24 month warranty from the date of purchase. The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage or as a result of abuse or misuse (as set out in the relevant manual) or commercial use is not covered. Motocaddy batteries are covered by a separate warranty (12 month lead acid / 24 month lithium) and can be registered using the "Battery Warranty Card" or online using our warranty registration form.

The standard Motocaddy warranty only covers purchases made in America and use of the trolley, battery and charger in America. If you encounter a problem with your trolley, battery or charger within the warranty period, please contact the place of purchase or call us direct on 800-337-7692 to allow us to rectify the problem as soon as possible. In the unlikely event you need to make a claim you must provide your proof of purchase so please ensure this is retained.

If we diagnose that you require a spare part, we will send it to you by first class post with easy to follow fitting instructions. Failing which we will collect, repair (if possible) and return the faulty product (or its replacement) at our cost (in the case of a faulty trolley, this must be in its original packaging). If the fault is not covered by these warranty conditions, you will be liable for the courier and admin charges plus the costs of parts and labour. A repair will normally be carried out but in the unlikely event that the trolley, battery or charger cannot be fixed, a replacement will be given. Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase.

The warranties contained herein are offered as an extra benefit and do not affect your statutory rights as a consumer.

Motocaddy Lithium Warranty (valid for sales from 01/01/12)

The Motocaddy battery and charger are both covered by a full 24 month warranty from the date of purchase. In addition to the standard 24 month warranty Motocaddy now offer a 5 year limited warranty (additional 3 years) on the battery (this excludes the charger). In order to qualify for the 5 year limited warranty please register your warranty online or using the relevant warranty registration card.

If your product should fail during the 3rd year of ownership Motocaddy will offer you a brand new replacement for 50% of the purchase price of the product. Year 4, 70% of the listed purchase price and year 5, 85% of the listed purchase price. Any purchased product will come with a new 5 year warranty.

The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage or as a result of abuse or misuse or commercial use is not covered.

Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase. The warranties contained herein are offered as an extra benefit and do not affect your statutory rights as a consumer. We reserve the right to request a proof of purchase.

Motocaddy Lithium Batteries are subject to the standard Motocaddy warranty terms and conditions.

Previous S-Series Models (pre 2010)

The trolley, battery and charger are covered by a 12 month warranty from the date of purchase. The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage or as a result of abuse or misuse (as set out in the relevant manual) or commercial use is not covered.

The standard Motocaddy warranty only covers purchases made in America and use of the trolley, battery and charger in America. If you encounter a problem with your trolley, battery or charger within the first 12 months, please contact the place of purchase or call us direct on 800-337-7692 to allow us to rectify the problem as soon as possible.

If we diagnose that you require a spare part, we will send it to you by first class post with easy to follow fitting instructions. Failing which we will collect, repair (if possible) and return the faulty product (or its replacement) at our cost (in the case of a faulty trolley, this must be in its original packaging). If the fault is not covered by these warranty conditions, you will be liable for the courier and admin charges plus the costs of parts and labour. A repair will normally be carried out but in the unlikely event that the trolley, battery or charger cannot be fixed, a replacement will be given. Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase.

The warranties contained with Motocaddy products are offered as an extra benefit and do not affect your statutory rights as a consumer.